Refund policy

Return & Refund Policy

At Rohoman’s Wardrobe, we are committed to providing thoughtfully curated pieces with care, quality, and intention. We want you to feel confident in your purchase and strive to ensure every order arrives beautifully and accurately.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

Eligible items may be returned within fourteen (14) days of the confirmed delivery date.

To qualify for a return, items must:

Be unused, unworn, and unaltered
Be returned in original condition
Include original packaging and tags where applicable
Show no signs of wear, damage, fragrance, misuse, or modification

Rohoman’s Wardrobe reserves the right to deny any return that does not meet these conditions.

Non-Returnable Items

For hygiene, customization, and limited inventory reasons, the following items are non-returnable and non-refundable:

Earrings
Personalized or custom-made items
Final sale or clearance items
Gift cards
Items marked non-returnable at checkout

Return Request Process

To initiate a return, customers must contact:

returns@rohomanswardrobe.com

within fourteen (14) days of delivery.

Please include:

Full name
Order number
Reason for return
Photos if item is damaged or incorrect

Unauthorized returns sent without prior approval may be refused.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within seven (7) days of delivery.

Please provide:

Order number
Description of issue
Clear photographs of packaging and product

Failure to notify us within this timeframe may result in denial of replacement or refund requests.

Refunds

Once your approved return is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your financial institution
Original shipping charges are non-refundable

Rohoman’s Wardrobe reserves the right to refuse refunds for items returned in unsatisfactory condition.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to:

Our shipping error
A defective item
An item damaged during transit

We strongly recommend using a trackable shipping service. Rohoman’s Wardrobe is not responsible for lost or undelivered return shipments.

Chargebacks & Fraud Prevention

We reserve the right to dispute fraudulent chargebacks and may provide order records, tracking confirmation, delivery verification, customer communication records, and associated transaction data to payment processors or financial institutions when necessary.

Limitation of Liability

Rohoman’s Wardrobe shall not be held liable for:

Delays caused by shipping carriers
Incorrect addresses provided by customers
Lost or stolen packages confirmed delivered by the carrier
Indirect, incidental, or consequential damages related to product use or delivery

Policy Updates

Rohoman’s Wardrobe reserves the right to modify or update this policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the current policy.